I know Wil Wheaton already linked to this, but I also know that you guys aren’t reading his blog, so I thought I’d share the love. This HOWTO should probably be expanded on in more detail and shared with the people who deserve it, but for now it can still be appreciated by anyone in any technical support position. I especially like the link in the upper-right-most-corner of the page.
HOWTO: RTFM
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