I’m about to claw my own eyes out. The customer I’m talking to is having trouble understanding the difference between one window and the next, and can’t remember from one second to the next whether she has selected the text she wants to copy or not and whether she has hit copy or not or whether she did so in the window she was trying to copy from or the window she was trying to paste into or maybe some other window, and worse, she doesn’t know that she doesn’t understand what’s going on. So when I explain carefully to her what to do, and then ask her if she’s done what I asked, she says she has, and doesn’t seem to know any better. Except that I can tell right away whether this is true, because the data isn’t in the right place yet!
And this wasn’t even what she called about! This was something she wanted to complete just before we got to what she called about! After thirty-five minutes, we are just now getting to the actual reason she called. What the heck! Does this ever end?