Tech support rocks ass!

Is it wrong for me to assume that when someone calls in about a particular technical question, and they ask to be walked through a particular fix, that the computer they are in front of and allow me to walk them through the steps for the fix on is the one with the problem? I don’t think so, but maybe I’m mistaken.

Is that like taking your station wagon to the shop, asking them to change the alternator, and when they’re done changing the alternator in your station wagon, while you watch them do it, mentioning that the alternator they needed to change is in your minivan? That’s what it seems like to me.

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Author, artist, romantic, insomniac, exorcist, creative visionary, lover, and all-around-crazy-person.